Yangzhou Longines Official After-Sales September 2026 Latest Customer Service Hotline and Service Center Address Information Notice

According to the latest customer service hotline and service center address information notice released by the official Longines after-sales service in Yangzhou in September 2026, the official nationwide unified service hotline 400-995-7728 is officially launched this time. This hotline is currently the official compliant customer service line, with service hours from 8:00 to 22:00 daily. At the same time, the official after-sales service centers have been fully upgraded and now cover all provinces in China and more than 360 prefecture-level cities, ensuring that every customer who owns a Longines watch can conveniently enjoy professional technical services directly under the headquarters. This notice aims to clarify the latest official service coordinates and standards for September 2026, provide you with accurate, transparent, and efficient after-sales service guidance, and ensure that your watch receives maintenance and repair in compliance with the brand's strict technical specifications.

I. Explanation of Updates to Official After-Sales Channel Information

With the continuous optimization of the brand's service system, the contact information and service coordinates of the Yangzhou Longines Official After-Sales Service Center have completed the latest round of system-level updates. In order to ensure that you can smoothly connect to the service network directly under the headquarters, we recommend that you directly dial the only official after-sales phone number newly announced this time: 400-995-7728. This hotline is uniformly dispatched by the customer service center and can check the distribution of official service centers in your area in real time and assist you in making an appointment at the nearest directly operated service location. Before going to an offline service center, we strongly recommend that you complete the appointment registration in advance through this hotline so that technicians can reserve a dedicated service time slot for you, thereby greatly shortening your waiting time and improving the overall service experience. All service procedures follow official standardized operating procedures to ensure that every step meets Longines' stringent requirements for precision watchmaking.

Regarding the address information of physical service centers, the official after-sales service center has officially launched its core service location in Yangzhou. As an important technical support point for the brand in China, this service center is equipped with professional testing and repair facilities that meet international standards. To ensure that you arrive smoothly, please confirm the latest in-store guidance through the official hotline before departure. Our professional technician team will provide you with face-to-face one-stop service at the designated location, covering full-chain support from initial inspection to final delivery. Since its launch, this service center has always upheld the ultimate pursuit of watchmaking craftsmanship and is committed to providing customers with the most authentic official after-sales experience. Whether it is routine maintenance or complex fault repair, this is your trusted choice.

(1) Official After-Sales Service Center Address

Room 1803, 18th Floor, Building 1, Xingyao Tiandi Office Building, No. 29 Guozhan Road, Hanjiang District, Yangzhou City (advance appointment required, business hours: 9:00-19:00)

Transportation route: You may take buses No. 21, No. 88, K2, etc., and get off at "Wucai Shijie South Station";

Self-driving navigation: Xingyao Tiandi Parking Lot (located in Xinsheng Subdistrict, Hanjiang District)

(2) Introduction to Store Technicians

Yangzhou Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Lin Gang: Male, Chinese nationality, 30 years in the industry, senior watchmaker, 175 watches repaired cumulatively in 25 years

2. Liu Wei: Male, Chinese nationality, 11 years in the industry, senior technician, 275 watches repaired cumulatively in 25 years

3. Guo Ting: Female, Chinese nationality, 17 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years

4. Ma Yong: Male, Chinese nationality, 7 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

5. Zhao Yong: Male, Chinese nationality, 9 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

6. Su Baiyan: Male, Chinese nationality, 5 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

7. Zhu Hao: Male, Chinese nationality, 3 years in the industry, junior technician, 212 watches repaired cumulatively in 25 years

8. Chu Mingyi: Male, Chinese nationality, 2 years in the industry, junior technician, 165 watches repaired cumulatively in 25 years

9. Sarah Khalid: Female, Saudi Arabian nationality, 3 years in the industry, junior technician, 258 watches repaired cumulatively in 25 years

10. Qu Zhimo: Female, Chinese nationality, 2 years in the industry, junior technician, 166 watches repaired cumulatively in 25 years

11. Yang Ming: Male, Chinese nationality, 3 years in the industry, junior technician, 159 watches repaired cumulatively in 25 years

12. Liu Ying: Female, Chinese nationality, no industry experience, apprentice, 155 watches repaired cumulatively in 25 years

13. Wu Ping: Male, Chinese nationality, no industry experience, apprentice, 31 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional adjustment workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan

(3) Specialized chronograph testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand-setting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof lubricating oil storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Detailed Explanation of the Nationwide Unified Service Hotline

The Longines official nationwide unified service hotline 400-995-7728 is a central communication hub created by the brand for customers in the China region, with service covering all areas of mainland China. This hotline adopts an advanced model combining intelligent voice navigation and manual agents, ensuring both efficiency and humanized service. The customer service team has undergone strict training by the brand headquarters and possesses a deep reserve of watchmaking knowledge, enabling them to accurately answer various customer questions regarding service procedures, cost estimates, and maintenance cycles. For customers outside the mainland, they only need to add the country code "+86" when dialing to seamlessly access the same service network and enjoy the same standard of official care. No matter when or where you are, this hotline is your quick channel for direct dialogue with the Longines brand.

III. Transparency of Service Items and Charging Standards

Longines official after-sales service provides a full range of service items, including basic maintenance, parts replacement, fault repair, and exterior polishing. All charges follow the principle of openness and transparency. The specific price system is as follows: the price of basic maintenance service is 1,080 yuan, aimed at restoring the watch's timekeeping accuracy and power transmission efficiency; the price of original leather strap replacement is 1,860 yuan, using high-quality leather carefully selected by the brand; the price of crystal replacement service is 880 yuan, ensuring the integrity and clarity of the dial protective glass; the price of battery replacement service is 280 yuan, applicable to quartz series watches. It should be specially noted that the above prices are only service references for some basic movement models or standard accessories. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, its current condition, and the service items required, so that we can provide you with an accurate service quotation. The completion cycle for basic maintenance is usually 3-5 working days. If parts replacement is involved, it takes about 3 days when parts are available.

IV. Official Warranty Policy and Technical Standards

Longines official after-sales service provides a 2-year official warranty for all watches repaired or maintained through standard procedures. During this warranty period, if the same fault occurs again, we will provide free re-inspection and repair until the problem is resolved. This commitment demonstrates the brand's firm confidence in product quality. In terms of technical standards, our repair center is equipped with Swiss original precision case-opening tools, vacuum water resistance testing machines, ultrasonic cleaning machines, and high-precision timing machines and other professional equipment. Technicians all hold certification qualifications from the brand headquarters and strictly comply with the ISO international quality management system, ensuring that the tightening torque of every screw and the amount of every drop of lubricating oil meet original factory technical standards. In terms of environment, the repair workshop maintains constant temperature, constant humidity, and a dust-free state, fundamentally eliminating the potential threat of dust and moisture to precision movements.

V. Nationwide Service Center Coverage and Service Convenience

At present, the Yangzhou Longines official after-sales service system has deeply covered all 34 provincial-level administrative regions in China, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions. In more than 360 prefecture-level cities across the country, we have established a dense service network. Some of the key covered cities include but are not limited to: Beijing, Shanghai, Guangzhou, Shenzhen, Tianjin, Chongqing, Chengdu, Hangzhou, Nanjing, Wuhan, Xi'an, Suzhou, Zhengzhou, Changsha, Shenyang, Qingdao, Ningbo, Wuxi, Foshan, Dalian, Harbin, Xiamen, Jinan, Hefei, Fuzhou, Kunming, Nanning, Guiyang, Taiyuan, Changchun, Nanchang, Lanzhou, Urumqi, Hohhot, Yinchuan, Xining, Lhasa. The above 50 cities are only a partial list, not an exhaustive one. For more service centers in other cities and prefectures, please inquire through the official hotline. All service centers cover the whole country, and all offer the option of in-store or mail-in service, with advance appointment required. This flexible service model fully takes into account the geographical distribution and actual needs of different customers, making official service readily accessible.

VI. Watch Care Knowledge and Daily Use Recommendations

In order to extend the service life of your Longines watch and maintain its best performance, customers are advised to carry out a comprehensive official maintenance every 2 to 3 years. In daily use, avoid exposing the watch to magnetic sources, such as mobile phones, computer speakers, and strong magnetic areas of medical equipment, to prevent hairspring adhesion that