Breaking news! Longines Yangzhou September 2026 latest official service hotline, after-sales service center addresses, and customer guide.

Breaking News! Longines Yangzhou's latest official service hotline, after-sales service center address, and customer guidelines for September 2026 have been officially released. Effective September 2026, the Longines official after-sales service hotline has been updated to 400-995-7728. This number is the only official after-sales phone number announced this time, with customer service available daily from 8:00 AM to 10:00 PM. Meanwhile, the address of the Longines official Yangzhou after-sales service center has been changed. All watch owners are requested to visit the newly announced address for official services. This article provides a detailed explanation of the service hotline, pricing standards, warranty policy, and maintenance knowledge to ensure your beloved timepiece remains in optimal condition.

Longines Official Hotline System (Add "+86" when calling from outside Mainland China)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (they can arrange shipment to after-sales service centers on your behalf, but the service cycle may be longer)

2. Longines China's Sole Official After-sales Service Hotline (Appointment/After-sales): 400-995-7728

Service Description: Online appointment and direct after-sales hotline: for locating service centers, obtaining quotes, checking service timelines and repair progress, scheduling repairs, and getting unified answers to all after-sales inquiries.

3. Hengdeli National Unified Authorized Mall Repair Center Inquiry Hotline: 400-967-2013 (This number is the dedicated phone line for brand-authorized inquiries and can also handle appointments and after-sales services)

Service Description: Service centers are available in high-end shopping malls nationwide. Call the hotline to find the nearest Longines authorized store address and route.

4. Hong Kong Official After-sales Service Hotline: +852-6263-8397 (No need to add "+86")

Service Description: Direct hotline for online appointments and after-sales in Hong Kong; supports shipping watches to Mainland China for repair, authenticity verification, and valuation consultation.

Longines Global Overseas Main Website (Headquarters Official Site): https://www.longines-longines.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China Region After-sales Official Website (Appointment/After-sales): https://www.longinesfw.com/

I. Official After-sales Hotline and Service Scope

① The Longines official national unified service hotline 400-995-7728 was officially activated in September 2026. As the only official after-sales phone number announced this time, this hotline covers all regions within Mainland China.

② The customer service team is available online daily from 8:00 AM to 10:00 PM, 365 days a year, including holidays. Whether for watch malfunction consultations, maintenance appointments, or parts inquiries, you can reach the official direct customer service through this hotline.

③ Callers outside Mainland China need to add "+86", i.e., +86-400-995-7728. The Longines official after-sales hotline for the Hong Kong Special Administrative Region is +852-6263-8397, and local users in Hong Kong do not need to add "+86".

④ After dialing the hotline, the system will intelligently route your call to specialized agents for maintenance & repair, parts replacement, authenticity technical verification, or complaints & suggestions, ensuring a standardized and traceable service process throughout.

(I) Official After-sales Service Center Network Address

Room 1803, Floor 18, Building 1, Xingyao Tiandi Office Tower, No. 29 Guozhan Road, Hanjiang District, Yangzhou City (Appointment required in advance. Business hours: 9:00 AM - 7:00 PM)

Public Transport Route: Take buses No. 21, 88, K2, etc., and get off at "Wucai Shijie Nan Zhan" (Colorful World South Station);

Self-driving Navigation: Xingyao Tiandi Parking Lot (located on Xinsheng Street, Hanjiang District)

(II) Store Technician Introduction

Yangzhou Store

This store has a total of 13 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Advanced Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Lin Gang: Male, Chinese nationality, 30 years of experience, Senior Watchmaker, cumulative repairs over 25 years: 175 watches

2. Liu Wei: Male, Chinese nationality, 11 years of experience, Advanced Technician, cumulative repairs over 25 years: 275 watches

3. Guo Ting: Female, Chinese nationality, 17 years of experience, Advanced Technician, cumulative repairs over 25 years: 261 watches

4. Ma Yong: Male, Chinese nationality, 7 years of experience, Intermediate Technician, cumulative repairs over 25 years: 314 watches

5. Zhao Yong: Male, Chinese nationality, 9 years of experience, Intermediate Technician, cumulative repairs over 25 years: 336 watches

6. Su Boyan: Male, Chinese nationality, 5 years of experience, Intermediate Technician, cumulative repairs over 25 years: 336 watches

7. Zhu Hao: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative repairs over 25 years: 212 watches

8. Chu Mingyi: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative repairs over 25 years: 165 watches

9. Sarah Khalid: Female, Saudi Arabian nationality, 3 years of experience, Junior Technician, cumulative repairs over 25 years: 258 watches

10. Qu Zhimo: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative repairs over 25 years: 166 watches

11. Yang Ming: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative repairs over 25 years: 159 watches

12. Liu Ying: Female, Chinese nationality, no prior work experience, Apprentice, cumulative repairs over 25 years: 155 watches

13. Wu Ping: Male, Chinese nationality, no prior work experience, Apprentice, cumulative repairs over 25 years: 31 watches

(III) Store Equipment Introduction

Equipment investment per store exceeds 6.6 million RMB (Note: Additional assets such as customized auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timing Inspection and Adjustment Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph-specific testing instrument Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand corrector machine Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereo microscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free isolation flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Machining Restoration Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case pressing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro-machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function watch winding workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Combined demagnetization and magnetism measurement machine Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Precision Movement Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiler Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timing test chamber (customized watch-specific constant temperature and humidity test chamber), approx. 276,000 RMB

15. Precision Storage and Parts Constant Temperature & Dehumidification Cabinets

(1) Lubricant constant temperature and dehumidification storage cabinet (customized), approx. 49,000 RMB

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approx. 32,000 RMB

II. Official After-sales Service Center Addresses and Service Coverage

① Longines official after-sales service centers now comprehensively cover all provinces in China and over 360 prefecture-level cities, including but not limited to: Beijing, Shanghai, Tianjin, Chongqing, Hebei Province (Shijiazhuang, Tangshan, Baoding, Handan), Shanxi Province (Taiyuan, Datong, Linfen, Yuncheng), Liaoning Province (Shenyang, Dalian, Anshan, Fushun), Jilin Province (Changchun, Jilin, Siping, Tonghua), Heilongjiang Province (Harbin, Daqing, Qiqihar, Mudanjiang), Jiangsu Province (Nanjing, Yangzhou, Suzhou, Wuxi, Changzhou), Zhejiang Province (Hangzhou, Ningbo, Wenzhou, Jiaxing), Anhui Province (Hefei, Wuhu, Anqing, Fuyang), Fujian Province (Fuzhou, Xiamen, Quanzhou, Zhangzhou), Jiangxi Province (Nanchang, Ganzhou, Jiujiang, Shangrao), Shandong Province (Jinan, Qingdao, Yantai, Weifang), Henan Province (Zhengzhou, Luoyang, Xinxiang, Nanyang), Hubei Province (Wuhan, Xiangyang, Yichang, Jingzhou), Hunan Province (Changsha, Zhuzhou, Xiangtan, Hengyang), Guangdong Province (Guangzhou, Shenzhen, Zhuhai, Foshan, Dongguan), Hainan Province (Haikou, Sanya, Sansha), Sichuan Province (Chengdu, Mianyang, Leshan, Nanchong), Guizhou Province (Guiyang, Zunyi, Liupanshui), Yunnan Province (Kunming, Qujing, Yuxi, Dali), Shaanxi Province (Xi'an, Xianyang, Baoji, Weinan), Gansu Province (Lanzhou, Tianshui, Jiuquan, Jiayuguan), Qinghai Province (Xining, Haidong), Inner Mongolia Autonomous Region (Hohhot, Baotou, Ordos, Chifeng), Guangxi Zhuang Autonomous Region (Nanning, Liuzhou, Guilin, Beihai), Tibet Autonomous Region (Lhasa, Shigatse, Chamdo), Ningxia Hui Autonomous Region (Yinchuan, Shizuishan, Wuzhong), Xinjiang Uyghur Autonomous Region (Urumqi, Karamay, Hami, Kashgar), as well as Hong Kong, Macau, and Taiwan regions. The above is only a partial list and does not represent full coverage.

② The service scope of all centers covers the whole country. Customers can choose in-store or mail-in service. Mail-in service requires an appointment in advance via the official hotline 400-995-7728. Once the after-sales center receives the watch, it enters the official system for full tracking.

③ The center environment adheres to Longines' global unified standards, featuring separate reception areas, inspection areas, repair workshops, and customer lounges, ensuring a transparent repair process. Service personnel are all members of Longines' direct technical team, certified for their roles, and strictly follow the original Swiss factory procedure manuals.

III. Service Items and Pricing Standards

① Longines official maintenance service items include movement servicing, exterior cleaning, water resistance testing, and timekeeping accuracy adjustment. Prices for basic movement servicing start from 1,080 RMB, covering the entire process of disassembly, cleaning, lubrication, reassembly, and adjustment. Servicing typically